Global Head of Claims, Philipp Cremer, on the changing claims patterns following the Coronavirus outbreak

Video | October, 2020
The coronavirus outbreak has posed a unique test for commercial insurance claims. Historical patterns have been upended, while claims teams have had to maintain service levels during a period of significant operational challenges.
 
Our latest report identifies some of the new claims trends that have materialized as a result of the virus, assesses the prospect for future notification activity and highlights how claims teams have responded in this new environment.