Remote insurance risk services in a snap

Imagine receiving a remote wildfire assessment of defensible space around your building after taking a video and having a telephone interview with a risk consultant.

Or needing a review of all of your retail locations – even more than several hundred – potentially assessing an entire risk portfolio.

Or wanting to quickly assess and issue clearances for one or several marine cargo shipments, greatly simplifying the process.

With MirrorMe, a new, app-free tool accessible by mobile, tablet, laptop or desktop, companies can share images of facilities and operations or browse a library of risk mitigation materials – all without having anyone visit their facility, especially convenient in the challenging coronavirus environment by reducing the introduction of outside people into a location for sanitation purposes. 

The customer selects each task and follows the instructions on the screen to provide photos or videos to the risk consultant. There is no limit to the number of photos or videos that can be submitted – but a minimum number is clearly communicated with each question.

Once the task is complete, they go to the next task and so on until a “Thank You” message appears, to indicate the process is complete. Each question includes instructions on exactly what aspect of the facility or operations require photo documentation, in some cases with examples to help guide them through the process.

As each question or task is completed, a green check mark indicates that a task is completed and no further information is required.  When all assigned tasks are completed, the system notifies the risk engineer to begin their analysis, grading and benchmarking relevant risk categories and gathering risk information on all of a company’s exposures with up-to-date and accurate location data. The remote survey could include offering recommendations during a follow-up telephone interview. The platform can also be used following an onsite survey to show that recommended risk improvements have been satisfied by the customer.

MirrorMe allows customers to involve certain members of their organization who have expertise in the questions being asked or the documentation being requested – not always possible during an onsite visit from a risk consultant, as key members of the company may be traveling or unavailable.

The MirrorMe platform was built to ensure the highest levels of data security and leverages a world-wide content delivery network to ensure high performance and reliability, even in geographically remote locations. It is built on a cloud-based platform with encrypted data communication. The tool and data storage system fully comply with strict AGCS security standards.

“MirrorMe is extremely safe and provides seamless virtual connectivity in a secure and scalable environment,” says van der Zwaag. “It’s also easy to use, which instantly provides us with all the data we need to make fast, reasonable and transparent risk assessments in a fraction of the time and at a minimum of effort compared to traditional surveys.”

“No tool will ever fully replace an in-person visitation. But when travel is not feasible, or to extend the scope and frequencies of our risk consulting activities, remote surveying capabilities will be key,” he adds.

Benefits:

• Easy to use
• No customer account or registration required
• No need to download an app
• No training required to use
• Risk information can be gathered and shared with customers instantly
• Improved transparency on technical risk exposure for all locations, even those “currently unknown" (e.g. remote locations or visits not viable) – greatly simplifying risk assessment
• Virtually unlimited photo and video sharing outside of e-mail servers
• Increased frequencies of monitoring risks, remotely
• Cost- and time-efficient
• New service experience and survey follow-up
• Improved real-time decision-making and auditee experience