Financial Services risk:
The Covid-19 lanscape

Expert risk article | May 2021
  • Large corrections or adjustments in markets – such as in equities, bonds or credit – could bring litigation from investors and shareholders.
  • Directors and officers may be held accountable if there has been a failure to foresee or disclose Covid-19 related risks. Increased scrutiny around how companies prepare for future events.
  • Rise in homeworking, fast adoption of new technologies, potentially weaker controls and oversight make companies/customers more vulnerable to cyber scams, and other internal/ external crimes.
  • Inadequate return to office plans could see employers face liabilities related to Covid-19 infections, employment practices and whistleblowing.

Financial institutions are alive to the potential ramifications and unintended consequences of government and central bank responses to the pandemic, such as low interest rates, rising government debt and the winding down of support and grants and loans to businesses. Globally, governments have borrowed some $24trn during the pandemic, according to the International Institute of Finance [1], while in March 2021 the US announced a $1.9trn package, taking total US government pandemic spending to $6trn.

Such measures risk creating asset bubbles and stoke fears for inflation rises, which could cause losses further down the line. For insurers, this potentially creates a systemic risk in which losses impact multiple companies and sub-sectors simultaneously, around the world. Large corrections or adjustments in markets – such as in equities, bonds or credit – could result in litigation from investors and shareholders, while an increase in insolvencies could also put some institutions’ own balance sheets under additional strain. Indeed, EU regulators [2] warned in March 2021 of possible “further market corrections,” saying that Covid-19 uncertainties weigh heavily on the prospects of a short-term economic recovery.

Covid-19 and the low interest rate environment is putting financial institutions under stress, explains David Van den Berghe, Global Head of Financial Institutions at AGCS: “If there are bubbles in markets and values fall precipitously, it creates classes of unhappy customers and investors.”

Ultimately, Covid-19 could potentially generate claims across almost all lines of financial institutions insurance business. In particular, directors’ and officers’ insurance, professional indemnity, and errors’ and omissions’ insurance could see claims, but also potentially crime and cyber insurance.

Claims could be brought against directors and officers where there has been a failure to foresee or disclose Covid-19 related risks, or if sufficient steps were not taken to mitigate its impact. However, the threat of regulatory action and litigation related to Covid-19 is not limited to the start of the pandemic, says Hannah Tindal, Head of Directors and Officers, UK, at AGCS.

“Directors could be held to account for their actions at any point, including for the failure to put in place adequate risk controls, for example, following a switch to homeworking or a move to online services. Going forward, there will be ongoing questions around how companies prepare for future events, including potential further impacts of Covid-19,” says Tindal.

Banks have been assigned a key role in mitigating the economic shock from Covid-19 and supporting the recovery. This is in sharp contrast with the financial and debt crises a decade ago, which originated in the sector and saw banks reluctant to extend credit to protect their balance sheets, which in turn exacerbated the downturn. While the aftermath of those crises was characterized by a great deleveraging, Covid-19 led to a great releveraging, an explosion of debt.

"This is in large part the result of a somewhat “Faustian Pact,” says Ludovic Subran, Chief Economist at Allianz. Policymakers have taken swift action to sweeten the deal for banks to ensure that they continue to provide an emergency liquidity lifeline to the private sector, despite rising credit risk. The measures range from central banks showering banks with new funding options and supervisors easing capital as well as liquidity requirements to national governments extending generous public guarantees to reduce direct exposure.

“Unprecedented policy support, however, may not be enough to shield European banks in particular. Amid the sharp economic downturn and the expected gradual recovery, non-performing loans (NPLs) are bound to increase notably. Are they prepared for the hit?” says Subran.

Although capital ratios improved across the board in recent years, doubts remain as most banking sectors were already quite vulnerable before the onset of Covid-19, the result of more risk-taking in a decade-long historically low interest rate environment. Analysis by Allianz Research revealed various pockets of vulnerabilities that have emerged over the past few years in the Eurozone banking sectors in particular. The French and Italian banking sector, for example, had the largest total amounts of NPLs in Europe. Turning to the NPL ratio, it was higher than the European Banking Authority indicative benchmark of 5% in Italy and Portugal.

Regarding the provisioning of NPLs, Dutch and British banks happened to have the weakest coverage of NPLs, exposing their banking systems to a sudden deterioration of asset quality. On the other hand, German banks were by far the worst performer in terms of profitability and cost efficiency, despite the consolidation efforts of the sector. Return on equity (RoE) was also weak in Portugal, while Belgium stood out with weak cost efficiency. Finally, banks in Portugal and Spain had the largest credit exposure to those sectors that are hit hardest by Covid-19, including accommodation and food service and art, entertainment and recreation. “A deterioration of asset quality after Covid-19 seems inevitable,” says Subran. “It could easily impede banks’ willingness and ability to lend to the economy, which in turn risks delaying the start of the new investment cycle.”

EU banks’ profitability (RoE) tanked in the 12 months leading up to June 2020 dropping to 0.5% down from 7.0% as a result of a sharp rise in impairment costs. With structural headwinds firmly in place – in the context of a protracted low interest rate environment – revenues will remain under pressure in the coming years.

“To get Europe’s banks back on a solid footing, it is high time to address the sector’s underlying weaknesses by embracing efficiency and digitalization and pushing ahead with sector consolidation,” says Subran. “In other words: ‘The Faustian Pact’ of the pandemic has to be turned into something more sustainable. If, for example, Eurozone governments would double their efforts to complete the Capital Market Union as well as the Banking Union, it would go a long way to create a market environment for European banks in which they could strive and exploit economies of scale.”

The Covid-19 environment is providing fertile ground for criminals and fraudsters who are seeking to exploit the crisis. The combination of homeworking, fast adoption of new technologies, potentially weaker controls and oversight, as well as economic hardship, make companies and their customers more vulnerable to cyber-crime, investment scams, payment transfer and business email compromise fraud.

A survey of fraud professionals [3] found 77% had experienced an increase in fraud in 2020, while 92% expected a further rise in incidents through 2021. More than three-quarters indicated that preventing fraud is more challenging in the current environment. Cyber was seen as the most heightened risk, although bank fraud and employee embezzlement were expected to rise over the next 12 months.

“Employee fraud is a perennial exposure for financial institutions, and a risk that could be heightened if anti-fraud controls are compromised during the pandemic,” says Van den Berghe. “To date, Covid-19 has yet to result in a notable uptick in fidelity insurance claims, yet these typically increase in times of economic stress and hardship. Common features are weak controls and oversight at institutions, which enable rogue employees to steal funds or commit fraudulent acts undetected. At the same time, the risk of market abuse is also likely to be heightened, again due to remote working and reduced challenges.” 

With the roll-out of Covid-19 vaccines, businesses will be planning for a return to the workplace in coming months. However, despite vaccinations, infection risks are likely to persist for some time yet, with the threat of new variants and the potential for a sizable unvaccinated population.

Vaccinations are likely to be key to financial services workers returning to offices. Businesses may require or encourage employees to get vaccinated in order to return or travel, while some institutions are going as far as to vaccinate employees. Allianz and Deutsche Bank, are among a number of German companies working with the government to vaccinate employees via in-house doctors.

Getting workers back into offices during a pandemic is a task without precedent for financial institutions, according to Shanil Williams, Global Head of Financial Lines at AGCS. “This is likely to be a huge source of uncertainty, raising difficult questions around Covid-19 infection liability, vaccinations and privacy issues with regards to the medical information of employees,” says Williams. Employers will also need to consider the safety of unvaccinated staff and customers. Employment laws vary by region, however, employers could face liabilities related to Covid-19 infections, as well as those related to employment practices and whistleblowing. Whistleblower retaliation claims typically arise when employees raise health and safety concerns in the workplace.

Zero interest rates created big headaches for banks well before Covid-19. Besides the structural long-term effects – rising inequality, distorted financial markets and misallocation of resources – there were also direct income effects which are visible in the net interest income.

So far, these income effects have resulted in the “transfer” of billions of euros from private households to the state and corporate sector. The intermediating banks, too, have suffered in the process. As financial companies, mainly banks, boast both an asset-overhang and a positive interest rate differential they are the only sector with a positive net interest income. But since the financial crisis, it is in continuous decline, falling by €120bn to €450bn p.a. between 2008 to 2019 in the Eurozone. Cumulated changes amount to €865bn (8% of 2019 GDP). As assets outgrew liabilities, albeit by a relative small margin (2.8% p.a. vs. 2.2% p.a.), the main culprit was narrowing interest margins: while rates on received interest dropped by 294bp, rates on paid interest by “only” 270bp. The former might be attributable to the fact that banks piled into low-yielding assets such as sovereign bonds in recent years; the latter reflect the fact that banks usually enjoy the lowest rates of all sectors on their liabilities – the chunk of them being bank deposits – limiting the extent to which they can fall.

Covid-19 might have stopped the slide temporarily. When it hit the economy in 2020, banks provided the real economy with plenty of loans, satisfying corporates’ hunger for cash. This was made possible by governments’ generous support schemes and liquidity injections by central banks. The latter alone amounted to €1.8trn in 2020. “From now on, however, the going will get (much) tougher. The outlook for loan growth and losses is less than rosy,” says Ludovic Subran, Chief Economist at Allianz.

So far, guarantees and moratoria precluded the normal process that economic recessions lead to higher credit losses and non-performing loans. Support measures kept insolvencies artificially lower: defying economic logic, corporate insolvencies even declined by around 10% globally in 2020. In some European countries, the drop was even much larger. “This scale of ‘insolvency freezing’ indicates the possible backlash: For most European countries, double-digit increases in insolvencies are on the cards for this or next year when these measures are gradually phased out,” says Subran.

The stakes are high: by the end of August 2020, guaranteed loans and loans under moratoria accounted for 7% and 15% respectively of the total stock of euro area corporate loans. “With interest rates staying at rock bottom for the foreseeable future, the expected increase in credit losses, and tightening credit standards, it will become much harder for banks to compensate lower margins by higher lending volumes,” says Subran. “The decade-long slide in interest income could even accelerate after the short, pandemic-related reprieve.”

In future, this continued decline in revenues might weigh even more heavily on banks as other businesses become more contested, too. “Covid-19 ushered in not only a new era of zero interest rates it also turbo-charged digitization in general and digital payments in particular. The cash-less society is no longer a wild dream. Even central banks have started to think seriously about introducing e-money,” says Subran.

At this juncture, it is not clear which players might benefit the most from the cash-less economy. But competition in the business of payments will heat up, threatening banks to lose an important interface with clients, as they enter the race with a big handicap: Against the backdrop of structurally low profitability of the European banking sector, plagued by overcapacity, cost-cutting efforts could make it more difficult for banks to meet their digital transformation needs. 

“Ironically, the onset of Covid-19 was a boon for banks’ loan business, engineered by the massive interventions of governments and central banks. But this blessing in disguise is not meant to last. The aftermath of the pandemic will reveal the weak points of the sector with renewed brutality,” says Subran

Covid-19 is also making companies rethink business models, change ways of working and is accelerating adoption of new technology. The changes necessitated by the pandemic are unlikely to completely unwind once it subsides. For example, increased home-working and reduced levels of business travel (given companies’ commitments to reduce greenhouse gas emissions) are likely to be maintained. Demand from consumers and businesses for online services is only likely to increase, resulting in reduced demand for office space and branches.

Across all sectors, the pandemic has accelerated digitalization by as much as seven years, according to a McKinsey [4] survey and such changes to ways of working and business models also have the potential for unintended consequences, says Anton Lavrenko, Head of Financial Institutions, North America at AGCS: “For example, the increase in home working will have cyber security implications, as well as potentially increased compliance, conduct and employee wellbeing risks. Increased reliance on digitalization could bring increasing data protection and privacy risks and exposes around business continuity and business interruption, but also for financial crime and third-party liability.”

The pandemic has also reinforced societal changes. Employees returning to work after more than a year working from home are likely to have different views on work-life balance, and may demand more flexibility on when and where they work. For example, a recent survey of younger employees at one investment bank showed growing disquiet with working conditions – on average interns said they worked 95 hours per week. In the UK, mutual lender Nationwide [5] told its 13,000 staff they will be able to work from wherever they want in future.

[1] The Institute of International Finance, Global Debt Monitor, February 2021
[2] EIOPA, EU financial regulators warn of expected deterioration of asset quality, March 2021
[3] Association of Certified Fraud Examiners, Fraud In The Wake of Covid-19 Benchmarking Report, September 2020
[4] McKinsey & Company, How Covid-19 has pushed companies over the technology tipping point - and transformed business forever, October 2020
[5] Yahoo Finance, Nationwide says 13,000 staff can work from home even after the pandemic, March 2021

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