The insurer for our Hong Kong health insurance plans is Allianz Global Corporate & Specialty SE, Hong Kong Branch, supported by AWP Health & Life SA, trading as Allianz Care. In the context of this page, We/Our/Us is Allianz Global Corporate & Specialty SE, Hong Kong Branch.
Our international health insurance plans protects individuals, professionals, students and families as they work and live abroad. Explore our plans and choose the international expat health insurance plan that’s perfect for you or your company.
International health insurance plans for groups
Interested in learning more?
Get in touch with our sales team
Email: internationalhealth@allianzcommercial.nl
Already a member?
Did you know that we have a support page for members with all you need to know to make the most of your cover?
Understanding your cover
We’ve gathered together some useful documents to help you compare and understand our international health insurance plans
- The Table of Benefits will show what benefits are covered under each plan.
- The Benefit Guides explain the standard benefits and rules of your health insurance policy.
For individuals and families
For groups on Summit Plans with start dates before 1 August 2023
For groups on Summit Plans with start dates after 1 August 2023
Some treatments require our pre-approval
Table of Benefits will show which treatments require our pre-approval (via a Treatment Guarantee Form). These are mostly in-patient and high cost treatments. The pre-approval process helps us assess each case, organise everything with the hospital before your arrival and make direct payment of your hospital bill easier, where possible.
Claiming for your out-patient, dental and other expenses
If your treatment does not require our pre-approval, you can simply pay the bill and claim the expenses from us. Simply go to MyHealth and claim your expenses in a few simple steps.
As an alternative, you can also claim your treatment costs by completing and submitting a Claim Form.
Complaints Policy
Our Helpline is always the first number to call if you have any comments or complaints. If we can't resolve the problem on the phone, please email or write to us at:
Phone: +852 3077 5486
Toll free numbers: www.allianzcare.com/en/pages/toll-free-numbers.html
Email: helpline.hk@e.allianzcommercial.nl
Post: Customer Advocacy Team Allianz Care
15 Joyce Way Park West Business Campus Nangor Road Dublin 12, Ireland
We will handle your complaint according to our internal complaint management procedure.
If you are dissatisfied with our response, we will refer you to the following independent dispute resolution organisation:
Mail: Hong Kong Insurance Authority
19/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Email: complaints@ia.org.hk
Phone: (852) 3899 9983
Fax: (852) 3899 9993