Our focus is on earning and maintaining customer loyalty through superior service. However, we understand that despite our best efforts, we may not always meet our customer's expectations. If you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in a timely manner.
If your issue or complaint involves a policy issued through or administered by Allianz Global Assistance Canada (“AGA”), please contact AGA using the contact information on the explanation of benefits or claims decision letter you received and follow the AGA complaint resolution process. For more information on AGA’s complaint resolution process, please go to https://www.allianz-assistance.ca/en_CA/customers/complaint-resolution-process.html
If you, as the insured or broker of record, have been unable to resolve your Allianz Global Corporate & Specialty (AGCS) complaint through business communications with your primary Allianz Global Corporate & Specialty (AGCS) Canada contact in the ordinary course, here's how you can escalate your concern.
Please provide as much relevant information as possible, including your policy number, summary of your complaint and any actions already taken to address the issue, if any.